Wednesday, March 5, 2008

Zappos Shipping Update and Customer Reviews

I mentioned below my surprise at the Zappos free-but-not-overnight shipping. Soon after I wrote that post, however, I got an e-mail from my friends at Zappos telling me that they would indeed ship my shoes overnight.

Perhaps it's because I'm a good customer. Perhaps it's my close proximity to the UPS Worldport. Perhaps they read my blog.

Whatever the reason, the shoes were on my porch on my birthday! The Camper Helena pumps were really adorable. I loved the look of them; I loved the color; I loved the heel height. There was a comfort issue, however, and they are already back with my friends at Zappos, refunded. (I'll go back to the drawing board with my BD gift certificate, don't you worry, fellow shoppers.)

There is a lesson to be learned from this purchase (besides that Zappos does still indeed ship overnight for free): Always read the customer reviews. I did read them, but chose to ignore them--I wanted to try the shoes anyway. The reviewers were right, however. They did really cut into my foot where the leather dipped on the instep. I will live and learn and shoe shop again. But I'll remember to listen to my fellow shoe consumers.

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