But I was thinking about this--why should I have to order my clothes online just because I am not of average height? That's not fair! The Gap should carry petite and tall items in their stores. (Their sister store Banana Republic finally started carrying petite and their line fits me so well.)
While my ire was still up, I decided to voice my opinion. I called the Gap's customer service number. Here is a close facsimile of our conversation:
Gap: Gap online customer service--how may I help you?
Material Girl: Hello Gap. I'm going to purchase some khakis from your website because you don't carry petite sizes in your stores. I feel it is unjust that I must pay shipping charges, however, simply because I am 5 foot 2. Would you consider waiving the shipping charge of $6 to make me, your loyal customer who talks about you on her blog quite often, happy?
Gap: No. We can't do that.
Material Girl: Do you have any future plans to carry petite and tall sizes in your store and thus discontinue this injustice?
Gap: I'm going to put you on hold, Ma'am.
Interlude of obnoxious-and-loud hold music for approximately 2 minutes.
Gap: Ma'am, we do carry petite sizes in some of our large flagship stores, but we have no plans to carry them in other locations at this point. And I confirmed that we cannot waive shipping.
Material Girl: I'm sorry to hear that. Thank you for checking.
Gap: Is there anything else I can help you with today, Ma'am?
Material Girl: No thank you. Goodbye and have a Gappy day.
I'm thinking of starting a one woman email campaign. Perhaps if I bug them enough they will reconsider this retail strategy of theirs. I've have engaged in such campaigns before and hold myself at least partially responsible for dark chocolate M&Ms, the reemergence of the Jell-O pudding pop, and getting a Sephora in my Mall--so it just could work. Feel free to join me fellow not-of-average-height shoppers! If we all bug the Gap, they gotta change their ways.
And we can also work on Old Navy who some time ago removed all their plus size clothing from their stores, making it online only. A plus size friend of mine was both annoyed and insulted by this, as if Old Navy was saying to their plus size customers: "We want your money, but we don't want you in our stores." And who needs to try on clothing more than a plus size woman? Size 2's have a much easier time of it when it comes to how clothing fits them. Size 22's need a fitting room and a selection.
Gap corporation--throw me a bone here. Clear out a few dozen of the 10 million pairs of jeans you carry and give me a tiny little section of pants and tops that fit me.